Refund policy

Last Updated: May 2026

At OmniFinds, customer satisfaction is our top priority. We want you to love your purchase! If you are not completely satisfied with your order, we are here to help with a straightforward, transparent, and hassle-free return and refund process.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it (unworn, unused, or unwashed).

  • It must have all original tags attached and be in its original packaging.

  • You will need to provide the receipt or proof of purchase (such as your order confirmation email).

2. Items That Cannot Be Returned

To ensure health, hygiene, and safety, certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Custom or personalized products (such as special orders or engraved items).

  • Personal care goods (such as beauty products, cosmetics, or intimate items).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or promotional gift cards.

If you have questions or concerns about a specific item, please reach out to our team before initiating a return.

3. Damages, Defects, and Wrong Items

Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us right away.

  • Send an email to our support team with your order number and clear photos/videos of the issue.

  • We will evaluate the issue immediately and make it right by sending a free replacement or issuing a full refund.

4. How to Start a Return

Initiating a return with OmniFinds is quick and simple:

  1. Contact our customer support team at [Your Support Email Address] with your order number and the reason for the return.

  2. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Fees

  • Defective/Wrong Items: If the return is due to our error (damaged, defective, or incorrect item), OmniFinds will cover 100% of the return shipping costs.

  • Change of Mind: If you are returning an item due to a change of mind or wrong size selection, the customer will be responsible for paying the return shipping costs.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically and credited to your original payment method (Credit Card, Debit Card, PayPal, or local gateway).

  • Processing Time: Please remember it can take 5 to 10 business days for your bank or credit card company to process and post the refund to your account.

8. Need Help?

If you have any questions regarding your return or refund, please get in touch with us:

  • Email: [Your Support Email Address]

  • WhatsApp/Phone: [Your Business Contact Number]

  • Support Hours: [e.g., Monday to Friday, 9:00 AM – 6:00 PM]